Business Office Ergonomics
Your facility has equipped the nursing station, patient rooms and ancillary services with state-of-the-art equipment. Your patients know the staff caring for them are educated, highly qualified professionals.
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When a patient's stay is complete, and they return to the hospital to discuss their bill, do the Business Office surroundings continue to inspire confidence in your services?
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Do the staff of the Business Office conduct themselves professionally?
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Do you receive complaints regarding the billings, the patient statements, or the way the patient was treated on the phone or in person?
Whether it's called
the Business Office, Cashier, or Patient Representatives, the environment in which the patient meets with your staff should continue to foster trust in your hospital. It's time to put hospitality back into the hospital's financial setting. This unique service, offered only by IMS, yields some of the most dramatic results ever seen in health care consulting. In five short days, the entire Business Office is rejuvenated! Every aspect of the Business Office is organized; foot traffic is minimized; placement of machines is examined for maximum efficiency.
Inservice is conducted
to assist staff on how to deal with patients and the many personalities they will encounter. The hospital's document retention schedule is reviewed and guidelines verified to protect the facility from discarding important documents prematurely. Procedures are designed to expedite paper flow and reduce labor throughout the department.
No other five day project will bring greater returns to your Business Office. Productivity and morale are guaranteed to improve or your fees will be cheerfully refunded!
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